Welcome to http://arqplus.co (“Arq+,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through this Privacy Policy (“Policy”). This Policy describes the types of information we collect, how we use it, how we may share it, and your rights in relation to that information.

By visiting, accessing, or using our website, platforms (including Arqtrak and ArqOS), or interacting with us through electronic means, you agree to this Policy and our Terms of Use. If you do not agree, please discontinue use of our site and services.

We may update this Policy from time to time to reflect changes in our practices or applicable law. Your continued use after changes are posted constitutes acceptance of those changes.

1. Information We Collect

We may collect different categories of information, including:

Personal Information

• Name, email address, phone number, home or mailing address.

• Billing and transactional information.

• Login credentials for Arqtrak.

• Any details you provide through forms (e.g., contact forms, partner applications, event sign-ups, newsletter subscriptions).

User-Provided Information

You may provide information when:

• Registering interest in an Arq+ home or service.

• Using Arqtrak to track a build.

• Applying as a subcontractor, trade partner, or employee.

• Submitting testimonials, reviews, or participating in surveys.

• Communicating with us by email, chat, phone, or social media.

Technical & Usage Information

We automatically collect certain information when you use our site:

• Device data (IP address, browser, operating system, mobile identifiers).

• Site usage data (pages visited, time on site, clickstream data, referring/exit pages).

• Log files and diagnostic reports.

• Cookies and tracking technologies (see Section 4).

• Analytics data (e.g., Google Analytics).

Third-Party Information

We may receive data from trusted partners such as:

• Real estate agents, lenders, or affiliates.

• Advertising networks and analytics providers.

• Social media platforms (if you engage with us there).

2. How We Use Your Information

We use collected information to:

• Provide, improve, and personalize our services.

• Manage your Arqtrak account and portal access.

• Enable Arqitek design visualization and customization.

• Communicate with you about homes, services, and opportunities.

• Send marketing communications, newsletters, and promotions (with opt-out available).

• Process applications (buyers, partners, subcontractors, or employment).

• Analyze site traffic and improve user experience.

• Ensure security, detect fraud, and comply with legal obligations.

We may also use testimonials, reviews, or social media content you submit for marketing purposes in accordance with our Terms of Use.

3. How We Share Information

We do not sell your personal information. We may share it in the following ways:

• Trusted Partners – With agents, lenders, contractors, designers, and vendors as needed to deliver services.

• Service Providers – With companies providing hosting, analytics, marketing, communications, or payment processing.

• Business Transfers – If Arq+ undergoes a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction.

• Legal Compliance – To comply with applicable law, legal process, enforce our agreements, or protect the safety of Arq+, our users, or others.

• Aggregated/Anonymous Data – Non-identifiable data may be shared for research, marketing, or analysis.

4. Cookies & Tracking Technologies

We use cookies, beacons, and similar technologies to:

• Remember user preferences.

• Improve site functionality.

• Track usage for analytics and performance.

• Deliver personalized content.

You may disable cookies in your browser, but some site features may not function properly.

5. Data Security

We use industry-standard measures to protect your information, including encryption, secure servers, and restricted access. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or update your personal information.

• Request deletion of your information.

• Opt out of marketing communications.

• Limit or object to certain processing activities.

To exercise these rights, contact us at: [Insert Contact Email].

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including:

• Right to Know – What categories of personal information we collect, use, or share.

• Right to Access – Request access to the data we hold about you.

• Right to Delete – Request deletion of your personal data, subject to certain exceptions.

• Right to Opt-Out – Request we do not share your data for cross-context behavioral advertising.

• Right to Non-Discrimination – We will not deny services or charge different prices if you exercise your privacy rights.

To exercise these rights, please contact us at [Insert Contact Information]. We will verify your identity before processing requests.

We do not sell personal information, including that of minors under 16.

8. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from them. If we discover we have inadvertently collected such data, we will delete it promptly.

9. Employment Data

If you apply for a role at Arq+, we may collect and process employment-related information (e.g., resume, contact details, work history). This information will be used solely for recruitment and employment purposes.

10. Third-Party Links

Our website may link to third-party websites or services. Arq+ is not responsible for the privacy practices of those third parties.

11. Policy Updates

We may revise this Policy from time to time. Updates will be posted on this page with the revised “Effective Date.”

12. Contact Us

For questions or privacy-related requests, please contact us: support@arqplus.co